Samples

Thank you for your feedback Audrey. Trust me, we are frustrated as you that you have not received your order, as I said in an email to you the other day I would get in touch with DPD for an update and I would be back in touch with you as soon as I had an update from them. They have started a trace on your order which can take up to 7 working days so we should hopefully hear back from them in the next day or 2, but I have to wait to hear from them first, they will either deliver your item if found or we will be sending you out another one. Again I do apologise for the wait, as you can see from your tracking, your order was dispatched from us on the next working day after your order was placed. I will be in touch with you this week.

Thank you for your feedback Helena. Yes Siobhan had said after orders were packed that day that she thought she mistakingly put a Rose Toner label on a Serenity Body Oil sample but she wasn't sure, so sincere apologies that must have been yours, but it was actually the Serenity Body OIl sample that you had ordered that you received, just the wrong label was on it. A case of human error, but I'm glad you enjoyed using them.

Hi Michelle,

Thank you for your feedback. Can you clarify which product sample you say was dried out please? And when you say you tried them, do you mean that they were dried out when you went to reuse them is it? Thank you.